Contact
Questions about an order, a product, or leather care? We’re happy to help.
We usually reply within 1–2 business days. Customer-service hours are Monday to Friday, 09:00–17:00 (Malta time), excluding public holidays.
Ways to reach us
- Email — info@natelle.store. Please include your order number, if you have one.
- Contact form — use the form below.
- Live chat — tap the chat button in the bottom corner of any page. To check an order, choose Track my order and give your order number and the email you used at checkout. If we are offline, leave a message and it reaches us by email.
- Social media — send us a direct message on Instagram or Facebook.
Whichever you choose, the same small team answers. For anything involving an order, email or chat is quickest, as we can look up your details straight away.
Natelle is a sole trader registered in Malta, VAT number MT32810312. Full trader details are in our Legal notice.