Shipping policy

Where we ship

Natelle ships to all 27 member states of the European Union. We do not currently deliver outside the EU, including to the United Kingdom, Norway and Switzerland.

Shipping cost

Standard delivery is free on every order, to every country we serve. Delivery is already included in the price shown on each product page, so the amount displayed is the amount you pay. All orders are currently dispatched from within the European Union, so there are no customs charges, import duties or carrier handling fees.

Dispatch and delivery times

Orders are normally dispatched within 1 to 3 business days of being confirmed, and typically arrive within 5 to 10 business days of your order, depending on the item and the destination.

These timeframes are estimates rather than guarantees. Deliveries to islands and remote regions can take longer, and public holidays, peak retail periods and carrier delays can extend them. Where an item is subject to a longer delivery time, we will tell you before you complete your order. In any event, unless a different period is agreed with you, we will deliver your order within 30 days of the order being placed, and we will contact you if we cannot meet that.

Tracking and split shipments

We will email tracking details once your order has been dispatched. Items in the same order may occasionally be sent separately and arrive at different times, at no additional cost to you. Natelle remains your seller and your customer-service contact for the entire order.

Delivery problems

Please use the Natelle contact form as soon as possible if you entered an incorrect delivery address, or if a shipment is delayed, missing, damaged, or appears to have been tampered with. We are responsible for the goods until you, or a third party you nominate other than the carrier, receive them.

This policy does not limit any mandatory consumer rights that apply to your order, including the 14-day right of withdrawal set out in our Return and refund policy.