Once your order has been dispatched, we email you a tracking link so you can follow its progress.
Check your status in the chat
The quickest way is the chat button in the bottom corner of any page. Open it, choose Track my order, and give us:
- your order number (for example #1001, shown in your confirmation email), and
- the email address you used at checkout.
If we are offline, your message still reaches us and we reply by email, usually within 1–2 business days.
Other ways to find your tracking
- Check the dispatch confirmation email sent to the address used at checkout.
- Sign in to your account to view your orders.
- If the email has not arrived, please also check your spam or promotions folder.
When will tracking update?
Tracking can take up to 48 hours to show movement after dispatch. Orders are normally dispatched within 1 to 3 business days and typically arrive within 5 to 10 business days.
Something not right?
If your tracking has not updated for several days, the parcel appears delayed, or the delivery address was entered incorrectly, please contact us or email info@natelle.store and we will look into it for you.